Getting Started
We've selected the best from our shop to create a great range of products which you can access 24 hours a day, 7 days a week. We hope that you'll find using our website quick and convenient, and we'll guide you safely through the online shopping experience, because your privacy and security is extremely important to us.
These features will help make your shopping experience even easier:
Home page link: You can get back to our home page at any time by clicking on the Home link on the top left of the screen.
Navigation bar: The names on the navigation bar near the top of the screen the "departments" of our online shop. If you hover over one of these, you'll then see a drop-down menu with further product categories within that department. Clicking on one of those categories takes you to a new page containing all sections and products associated with it. The menu on the left of the screen will give you more refined options.
Search box: The search box is always in the top right corner of the screen. You can search by product or brand name, key words such as the product type, or the unique product code. You may also like to use our A-Z product or brand indexes, which are both accessible from each web page.
Shopping Cart: The number of items in and the subtotal of your cart can always be seen at the top right of the screen. If you hover your cursor above the "Shopping Cart" link, you can see what's in your Cart, and you can remove items or change quantities in that viewing panel.
My Account: If you create an account with us (click on register or create an account when you prompted in checkout), then you can view and amend details on it, and view and track your orders by signing in when you visit the website. You can also create a Wish List, useful for bookmarking products you like but don't want to buy just yet. You can also create a Gift Registry, useful for friends and family when you have an event.
Out of Stock
We understand it's frustrating to see that the item you want to buy is out of stock - so why do we continue to show these products when they're not currently available for you to buy?
It's because we believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stocks have been delivered. It means you'll still have the product details to hand, and in some instances we're able to offer you the option of emailing you once the item does come back into stock.
Our Search engine works by checking your search term against all the product titles, product information and product codes currently on the website. It then shows products on the page that may match your query. The Search engine will also try to match your query with similar relevant terms; a search for blue plates for example, will return different types of plates in all shades of blue. You can search in broad terms such as kettle, or be more precise, such as white teapot. A generic term may return far too many results for you to sift through.
From the search results page, you'll be able to refine your search by selecting a department or a brand. After selecting a department, more refinement options will become available. You can also sort your results by price or name If you can't find what you're looking for, try browsing using the navigation bar at the top of the page.
We offer various ways for you to pay for your order, including: Visa, MasterCard, Verve and bank deposits.
Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “Your Cart” link at the top of your screen.
You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.)
You’ll be asked to set up a password to access your account.
At checkout, you can review and amend your order details
When you're ready to complete your order, click the ’confirm order’ button and wait for an online receipt. You'll also be sent a confirmation email with details of your order shortly after we've received it.
If you haven’t received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, or you have any other questions, then please email our Customer Services team on customerservice@sigoja.com or phone us on 08092 333 444 any time between 9am - 5pm, Monday - Friday.
If you wish to change or update your online account information (including your email address, password or communication preferences) simply click on 'My Account' in the top menu bar. Then simply enter your email address and password and you will then be able to change the details that you originally gave.
If you would like to subscribe or unsubscribe from our mailing list, then go into 'My Account' and click on the `Newsletter' link.
If your query relates to order tracking, email customerservice@sigoja.com or info@sigoja.com
If you're experiencing difficulties placing an order, please email us with details of the problem and we'll try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team on customerservice@sigoja.com or info@sigoja.com to place your order.
If you'd like to ask a question or make a comment on your experience of using sigoja.com, please contact us through one of the methods below:
Our code of practice for complaints
We hope that you're pleased with any purchase you've made or service you've received from Sigoja.com, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the relevant Sigoja team about it so that we can try to put matters right. Send us an email at customerservice@sigoja.com or info@sigoja.com
